Where Hospitality Meets Healthcare

Q: What types of care do you provide?

A: We offer a full range of services, including post-acute rehabilitation, skilled nursing care, long-term care, and specialized programs for chronic conditions.

Q: What is post-acute care?

A: Post-acute care provides short-term medical and rehabilitative services following a hospital stay. Our goal is to help patients regain strength, mobility, and independence before returning home.

Q: How do I know if my loved one needs long-term care?

A: Long-term care may be appropriate if your loved one requires ongoing medical care, assistance with daily activities, or specialized support for chronic conditions. Our team can guide you through the evaluation process.

Q: How do I start the admissions process?

A: Contact our admissions team at 877-4CCADMIT (877-422-3648). We’ll walk you through the process, answer questions, and help gather necessary medical information.

Q: What sort of paperwork is required?

A: An admission agreement and documents pertaining to it, such as insurance cards, will need to be completed by either the patient or responsible party within 48 hours of admission.

Q: Can I tour the facility before making a decision?

A: Absolutely! We encourage families to visit and meet our team. Contact us to schedule a tour at your convenience.

Q: What should I bring when my loved one is admitted?

A: Recommended items include comfortable clothing, sneakers, toiletries, assistive devices (like hearing aids or glasses), and personal items that bring comfort. We suggest labeling personal items prior to admission. You can also bring change for the vending machines, and any electronics or personal devices to keep you busy. Our admissions team can provide a detailed checklist.

Q: What will admission day look like?

A: On the day of admission, a team member will greet your loved one, review their medications and care needs, and help them settle into their room. You may meet a nurse, aide, and therapy staff. We encourage you to bring personal items for comfort and stay as long or as briefly as feels right for your family.

Q: Will someone contact me after admission?

A: Yes. A staff member will reach out within the first 24 hours to let you know how your loved one is settling in and answer any questions. You’ll also receive contact information for the care team.

Q: What if my loved one moves from rehab to long-term care?

A: If care needs change, we’ll communicate with you in advance and help you understand the difference in routine and care. A new room and unit may be assigned, and you’ll be introduced to the new team. We’ll support both your loved one and your family through the transition.

Q: What rehabilitation services are available?

A: We offer physical, occupational, and speech therapy to support recovery and independence. Our team customizes care plans based on individual needs and goals.

Q: How soon does therapy begin?

A: Our goal is to have therapy sessions start within 24 hours of admission, based on individual care plans. Therapy is offered up to seven days a week.

Q: How do I know when therapy or care tasks are scheduled?

A: You can request a basic daily routine to help you plan visits around therapy, meals, or rest. While times vary, we’re happy to help you avoid interruptions to care.

Q: How is medical care managed during a stay?

A: Our medical team coordinates closely with physicians, specialists, and your loved one’s care providers to ensure seamless care and communication.

Q: Are family members involved in care planning?

A: Yes! We believe family involvement is key to successful outcomes. We encourage open communication and invite families to participate in care discussions.

Q: How do you personalize care plans?

A: Each resident receives a full assessment, allowing us to create a customized care plan that evolves with their needs. By coordinating with a network of providers and specialists, we ensure every resident receives the best care possible.

Q: Who do I contact if I have concerns about care?

A: You can speak to the unit manager or social worker assigned to your loved one’s care. If needed, our administrator is also available. We take every concern seriously and follow up within 24 hours.

Q: What happens if my loved one has a fall or incident?

A: You will be contacted right away by a nurse or unit manager. We’ll explain what happened, how your loved one is doing, and what actions are being taken.

Q: What amenities are available to residents?

A: Our amenities include dining services, social activities, therapy spaces, outdoor areas, and personalized recreational programs designed to keep residents engaged and comfortable.

Q: Can residents personalize their rooms?

A: Absolutely! We encourage residents to bring familiar items from home to create a comfortable and personalized space.

Q: Are there activities for residents?

A: Absolutely! We offer a variety of activities and programs designed to engage residents and promote social interaction. Learn more about our beautiful locations.

Q: Do residents need money for anything?

A: Residents don’t need much, but we recommend bringing a small amount of spending money for things like vending machine snacks or occasional personal care services like haircuts or shaves.

Q: What are your visitation policies?

A: We welcome visitors and strive to provide flexible visitation hours. Please contact us for current guidelines to ensure a safe environment for all.

Q: When is the best time to visit?

A: Mid-morning and early afternoons tend to be best. We suggest avoiding therapy hours and personal care times like bathing or rest periods. Our staff can help guide you based on your loved one’s schedule.

Q: How can I stay informed about my loved one’s care?

A: Our team is committed to open communication. We provide regular updates and are always available to discuss care plans and progress.

Q: Who gets updates about care?

A: We can communicate with more than one family member. If multiple contacts are listed, we encourage group emails or calls to keep everyone in the loop. Let us know who should be included.

Q: Can our family pet come for a visit?

A: Yes! We may request vaccination records, and some breed restrictions may apply. Please ask our administrator for more details. Additionally, most centers offer pet therapy because we understand how valuable time with animals can be to emotional and mental health.

Q: What should I expect emotionally during the first few days?

A: It’s completely normal to feel overwhelmed. Your loved one may seem confused, anxious, or withdrawn at first. Our team is here to support both the patient and the family through this transition.

Q: How can I help my loved one adjust?

A: Familiar items from home, consistent visits, and staying positive can help. We’re happy to suggest personalized ways to support your loved one’s adjustment.

Q: What if I feel unprepared or have questions later?

A: You’re not alone. Our social workers and care team are always available to answer questions, even after admission. Don’t hesitate to ask.

Q: What insurance plans do you accept?

A: We accept a variety of insurance plans, including Medicare, Medicaid, and private insurance. Contact our business office to discuss coverage and payment options.

Q: What if insurance coverage ends but my loved one still needs care?

A: We offer flexible private pay options at discounted rates to ensure continued care and recovery. Our team can discuss available options with you.

Q: What happens if my loved one’s needs change and they stay longer than expected?

A: Our care team will review their progress and discuss whether long-term care is appropriate. We’ll guide you through the decision-making process and next steps, emotionally and logistically.

Q: How do you support residents when they are ready to return home?

A: We create personalized discharge plans that may include home health resources, therapy recommendations, and education to ensure a smooth and confident transition home.

Q: Can my loved one return if they need more care after discharge?

A: Yes! We welcome returning patients for additional rehabilitation, care support, or respite services as needed.