Questions to Ask When Choosing a Skilled Nursing Facility

Whether it’s after a hospital stay or due to a change in a loved one’s health, choosing a skilled nursing facility can feel like a high-stakes decision at a vulnerable time. With so many options, how do you know what to look for—and what to ask?

At Complete Care, we believe families deserve transparency, compassion, and clarity. We’ve created this list to help guide you through the process, so you can feel confident in the care your loved one receives—wherever you choose.

Top Questions to Ask a Skilled Nursing Facility

1. What services and care levels do you provide?

Make sure the facility offers the type of care your loved one needs—whether it’s short-term rehab, long-term care, memory care, or specialized programs like cardiac or pulmonary rehabilitation.

2. What is the staff-to-resident ratio?

This gives you an idea of how much individual attention your loved one will receive. Ask about nursing coverage, therapy availability, and medical provider access.

3. How are care plans developed—and how involved are families?

Look for facilities that involve families in care planning and encourage open communication with staff and medical providers.

4. What does a typical day look like for residents?

Ask about daily routines, activities, therapy schedules, dining options, and how they encourage socialization, independence, and engagement.

5. How does the facility handle hospital readmissions and emergencies?

Understanding their protocols and hospital partnerships can give you peace of mind.

6. Is the facility clean, updated, and welcoming?

During your tour, take note of the environment—does it feel warm and homelike? Are rooms and common areas well-maintained?

7. What are the recent inspection results or ratings?

Ask to review recent Department of Health surveys or check Medicare’s Care Compare website to review inspection results and quality ratings.

8. How do you support emotional well-being—for residents and families?

Facilities should have support in place for transitions, emotional health, spiritual care, and family communication.

9. What are your visitation policies?

Especially in a post-pandemic world, it’s important to understand how the facility approaches visitation, safety, and family involvement.

10. What makes your facility different?

This is your chance to hear what the team is proud of—whether it’s their therapy outcomes, culture, specialized programs, or exceptional staff.

Final Tip: Trust Your Gut

Beyond the answers, pay attention to how you’re treated when you call or visit. Are the staff kind and knowledgeable? Do they make you feel welcome and supported?

Choosing a care facility is never just about a building—it’s about people, values, and trust. At Complete Care, we’re honored to be a part of that journey for so many families.

If you're beginning your search, we’re here to help—no pressure, just guidance.